Privacy Policy – phtayq Online Casino

1. Introduction and Scope

phtayq ("phtayq," "we," "us," or "our") is committed to protecting the privacy and personal data of all users who access and use the phtayq online casino platform at https://phtayq.com (the "Platform"). This Privacy Policy describes how phtayq collects, processes, stores, shares, and protects personal information in connection with your use of the Platform and all related services.

This Privacy Policy applies to all registered players, visitors, and any other individuals whose personal data phtayq processes in the course of operating the Platform. By registering an account or using the phtayq Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

phtayq operates in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and applicable PAGCOR data governance requirements. Where applicable, phtayq also observes internationally recognized data protection principles.

2. Information We Collect

phtayq collects personal information that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of information we collect include:

• Registration Data: Full legal name, date of birth, gender, nationality, residential address (including city — e.g., Manila, Cebu, Davao, Makati, Quezon City), email address, and mobile number provided when you create a phtayq account.
• Identity Verification Data: Government-issued identification documents (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's license), selfie photographs, and proof of address submitted during Know Your Customer (KYC) verification.
• Financial Data: Payment method details including GCash account numbers, PayMaya account information, BPI, BDO, or Metrobank account references, transaction histories, deposit and withdrawal records. phtayq does not store full bank account credentials.
• Gaming Activity Data: Game history, wagering records, session durations, win/loss records, bonus usage, and responsible gaming tool activations.
• Technical Data: IP address, device type, operating system, browser type and version, time zone, geolocation data, and cookies or similar tracking identifiers.
• Communications Data: Records of your communications with phtayq customer support via live chat, email, or any other channel.
• Voluntary Data: Any additional information you choose to provide to phtayq, such as survey responses or feedback submissions.

3. How We Use Your Information

phtayq uses the personal information we collect for the following purposes:

• To create, verify, and manage your phtayq account and provide access to the Platform.
• To process deposits, withdrawals, and other financial transactions via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods.
• To verify your identity and age (21+) in compliance with PAGCOR regulations and anti-money laundering (AML) obligations.
• To detect, investigate, and prevent fraudulent activity, cheating, collusion, and other prohibited conduct on the phtayq Platform.
• To provide customer support and respond to your inquiries and complaints.
• To send you transactional communications such as account confirmations, deposit receipts, and security alerts.
• To send you promotional communications about phtayq bonuses, new games, and special offers — where you have consented to receive such communications.
• To analyze Platform usage and improve the phtayq gaming experience, including game performance, interface design, and customer service quality.
• To comply with applicable legal and regulatory obligations, including reporting requirements under Philippine law.
• To enforce our Terms and Conditions and other applicable policies.

4. Legal Basis for Processing

phtayq processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform the contract between you and phtayq — specifically, to provide you with access to the Platform and its services.
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including PAGCOR licensing requirements, AML obligations, and tax reporting duties.
• Legitimate Interests: Processing is necessary for phtayq's legitimate interests, including fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights.
• Consent: For certain processing activities — such as sending marketing communications — phtayq relies on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Sharing of Personal Information

phtayq does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers to facilitate deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and AML compliance service providers who assist phtayq in verifying player identities.
• Game Software Providers: Licensed game developers and content providers whose games are available on the phtayq Platform, to the extent necessary to deliver game services.
• Regulatory Authorities: PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and other government bodies where disclosure is required by law.
• Legal and Professional Advisors: Lawyers, auditors, and other professional advisors engaged by phtayq, subject to confidentiality obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of phtayq's business assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third parties with whom phtayq shares personal data are required to handle such data in accordance with applicable data protection laws and phtayq's data processing standards.

6. Cookies and Tracking Technologies

phtayq uses cookies, web beacons, pixel tags, and similar tracking technologies on the Platform to enhance your user experience, analyze Platform performance, and support security functions. The types of cookies we use include:

• Essential Cookies: Required for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Analytics Cookies: Used to collect aggregated, anonymized data about how players use the phtayq Platform, helping us improve performance and content.
• Functional Cookies: Used to remember your preferences, such as language settings and display options, to personalize your phtayq experience.
• Marketing Cookies: Used to deliver relevant promotional content about phtayq games and offers, where you have consented to receive such content.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the phtayq Platform.

7. Data Retention

phtayq retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:

• Account and identity verification data is retained for a minimum of five (5) years following account closure, in compliance with PAGCOR and AMLC requirements.
• Financial transaction records are retained for a minimum of five (5) years as required under Philippine AML regulations.
• Gaming activity records are retained for a minimum of three (3) years following the relevant gaming session.
• Customer support communications are retained for two (2) years following resolution of the relevant inquiry.

Upon expiry of the applicable retention period, phtayq will securely delete or anonymize your personal data in accordance with our data disposal procedures.

8. Data Security

phtayq implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, role-based access controls limiting internal data access to authorized personnel only, regular security audits and vulnerability assessments, and multi-factor authentication for administrative systems.

While phtayq takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that poses a risk to your rights and freedoms, phtayq will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Data Privacy Act of 2012.

9. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by phtayq:

• Right to be Informed: The right to know how your personal data is being collected and processed by phtayq.
• Right of Access: The right to request a copy of the personal data phtayq holds about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe phtayq has violated your data privacy rights.

To exercise any of these rights, please contact phtayq's Data Privacy Officer via the contact details provided in Section 13 of this Policy. phtayq will respond to all data subject requests within thirty (30) days of receipt.

10. Children's Privacy

The phtayq Platform is strictly intended for adults aged 21 years and older. phtayq does not knowingly collect personal data from individuals under the age of 21. If phtayq becomes aware that personal data has been collected from a person under 21, we will take immediate steps to delete such data and close the associated account. If you believe a minor has registered on the phtayq Platform, please contact our support team immediately.

11. Third-Party Services

The phtayq Platform may integrate with third-party services such as payment gateways and game content providers. These third parties operate under their own privacy policies, and phtayq is not responsible for their data practices. phtayq only engages third-party service providers who demonstrate adequate data protection standards consistent with Philippine law.

12. Changes to This Privacy Policy

phtayq reserves the right to update or modify this Privacy Policy at any time. Material changes will be communicated to registered phtayq players via email or a prominent notice on the Platform prior to the changes taking effect. Your continued use of the phtayq Platform following notification of changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how phtayq protects your personal data.

13. Contact and Data Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or phtayq's handling of your personal data, please contact our Data Privacy Officer:

• Email: [email protected]
• Live Chat: Available 24/7 via the phtayq Platform
• Support Hours (Email): 8:00 AM – 10:00 PM PST

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines (NPC) if you believe your data privacy rights have been violated.